Transforming Pain Points into Partnerships

By: Alexandria Mason
October 26th, 2020

When it comes to alleviating client pain points, Biocut Systems urges customers to think bigger, to dream.

Don Melnikoff, President

So, when multiple clients voiced the agony of finding efficiency and consistency in their fluid handling systems, although Biocut engineers and clients alike agreed it was a big undertaking, Biocut still insisted on committing to the challenge.

“That’s what I love about this company more than anything. It’s those challenges of doing something new, it excites everybody here. We love taking on something that we kind of know about and finding cool, unique ways to solve a problem. That’s really the core of what we do and what we love,” said Biocut Systems President Don Melnikoff.

In what Melnikoff describes as the “holy grail” of regenerative medicine companies’ needs, fluid handling aids in the process of removing unwanted minerals or cells from bone or tissue.

“A number of our customers have gone out and looked for places to automate this process, they’re typically larger pharmaceutical-type automation houses, which are really expensive. The value we bring, [is that] we’re small and nimble [but also] quick in solving lots of different problems,” said Melnikoff.

For too long this critical step has posed challenges of finding a cost effective, unique processing system that can meet aseptic environment needs as well as controls and data logging to meet increasing regulatory requirements. Knowing this was a common pain point with customers, the Biocut team invested almost a year of researching, learning and testing core elements of a fluid handling system before even reaching out to prospective partners to develop their first functional system.

Biocut’s recent automation of this process allows for less manual labor, a cleaner process and more consistent data logging. Through side-by-side brainstorming and edifying, in just under eight months, the innovation transformed from wishful thinking to a functional unit.


“It allows them to completely log everything from temperature, to time in solution, to all the other critical information and put [it] in a downloadable document. Now they don’t have to manually write everything down and can have it as part of their quality control process…Fluid handling can be whatever our customer wants,” said Melnikoff.

Through side-by-side brainstorming and edifying, in just under eight months, the innovation transformed from wishful thinking to a functional unit.

Gabrielle Rusch, Biomedical Engineer

“[The process] was super integrated with the customer. We collaborated throughout the entire journey and the development of this device,” said project champion and biomedical engineer Gabby Rusch.

“I think that’s really special because they were able to signify what their needs were, what their wants were and what their vision was. And we were able to work with them and give them our perspective of what our vision is, having two teams that are cohesive…I believe that’s how you get the best product.”

Rusch has watched the evolution of this product since her start at the company as a summer intern. Now, in her eyes, the finished product is indicative of not only the team’s dedication to partnership, but new ventures on the horizon.

“I think this project in particular is a huge stepping stone for us,” said Rusch. “We’re already seeing it open a lot of other doors for us to break into other industries, other markets and help us keep growing.”

President Don Melnikoff hopes the recent success on the project further demonstrates to current and incoming clients alike that with a partnership comprised of engineers driven by innovative ideas, there’s no challenge that can’t be conquered.

“Our customers think of us as a solutions provider for everything they do within their process,” said Melnikoff.